Privacy policy

 

Privacy Policy

Hemptowns LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you purchase from our store, we collect personal information including:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party processors)

When you browse our site, we automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website interaction data

We may also collect behavioral data through cookies and tracking technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Verify transactions

  • Prevent fraud and unauthorized transactions

  • Provide customer support

  • Send order confirmations and updates

  • Send marketing communications (if you opt-in)

  • Improve our website and services

We may use collected data to investigate suspected fraud, abuse, or chargeback disputes.

3. Consent

By providing personal information to complete a transaction, verify your payment method, arrange delivery, or process a return, you consent to our collection and use of your information for that purpose.

For marketing communications (email and SMS), we obtain explicit opt-in consent.

You may withdraw consent at any time by contacting:

support@hemptowns.com

4. SMS & Text Messaging Compliance

By subscribing to text notifications, you agree to receive recurring automated marketing messages and cart reminders at the phone number provided.

Consent is not a condition of purchase.

Message & data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance.

We maintain records of SMS opt-in consent for compliance purposes.

5. Sharing of Information

We may share your information with:

  • Payment processors

  • Shipping carriers

  • Fraud prevention services

  • Analytics providers

  • Marketing platforms

We only share information necessary to provide services.

We may disclose personal information if required by law or to protect our legal rights.

6. Advertising & Analytics

We use tools such as:

  • Google Analytics

  • Meta (Facebook) Pixel

  • TikTok Pixel

  • Other advertising platforms

These services may collect data about your browsing behavior to provide targeted advertising.

You may opt out of targeted advertising via your browser settings or third-party opt-out tools.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Order data may be retained for fraud prevention and chargeback defense purposes.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

Payment information is encrypted using SSL technology and processed through PCI-DSS compliant providers.

No method of transmission over the Internet is 100% secure.

9. Cookies & Tracking

We use cookies to:

  • Improve user experience

  • Track shopping cart activity

  • Measure website performance

  • Determine cart abandonment

  • Confirm SMS marketing opt-ins

You may disable cookies in your browser settings, though certain features may not function properly.

10. Age Restrictions

Our website and products are intended only for individuals 21 years of age or older.

We do not knowingly collect personal information from individuals under 21.

If we learn that we have collected data from a minor, we will delete it.

11. Your Rights (U.S. Residents)

Depending on your state of residence, you may have the right to:

  • Request access to personal data

  • Request correction

  • Request deletion

  • Opt out of sale or sharing of personal data

To exercise these rights, contact:
support@hemptowns.com

We do not sell personal information for monetary value.

12. International Users

If you are accessing this website from outside the United States, your information may be transferred to and processed in the United States.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting.

14. Contact Information

For questions regarding this Privacy Policy:

support@hemptowns.com